Ask Annie support
Requirements, instructions and troubleshooting for the Ask Annie app.
Ask Annie is an engaging education platform offering self-paced micro learning. Annie, a carer, guides learners through scenarios based on the real life experiences to strengthen their skills in delivering support to all clients, not only people living with dementia. The modules are short and focused on providing practical ways to address challenging situations.
Device requirements
Ask Annie works on:
- Smartphones running Android 8.0 or newer
- iPhones or iPads running IOS 14 or newer
Installing Ask Annie
Ask Annie is free to download for both Apple and Android devices.
Registering an account
Ask Annie is an application aimed at organisations and individuals looking to upskill themselves on dementia.
If your organisation has purchased an Ask Annie subscription you can create your own account using your organisations unique access code to access the content.
1. Open Ask Annie and tap Register.
2. Select “Organisation” and then tap Proceed.
3. Enter your details and your organisation's access code, then tap Register.
Navigating Ask Annie
After signing in you will be taken to the home screen – here you can see your list of courses, a link to your profile screen and the search option.
- Search: here you can search the content of your courses by entering search terms.
- Profile: selecting this will take you to your profile page where you can update your details.
- Courses: titles of the courses
To access your course content:
1. From the home screen select your course.
2. Select the module.
3. Read the introduction then click the lesson to begin.
Troubleshooting
When I try to login, I get an error message of “Invalid credentials for login”
This indicates that either your password or your username is incorrect. If you need to reset your password. Select “Forgot Password” from the login screen then enter your registered email address.
I am using Ask Annie on a Tablet device (iPad or Android Tablet) and the perspective looks unusual
Ask Annie is designed to work on both Android and Apple smartphones. Ask Annie may still work on Android and Apple tablets but is not optimised for these devices so it may look unusual.
Ask Annie is not responding on my Phone
Firstly, confirm that your device meets the requirements. Ask Annie is compatible with Android smartphones using Android 8.0 and above as well as iPhones running IOS 14 and above.
Try uninstalling and reinstalling the app, if this doesn’t work then update your phones operating system and retry.
Contact us
If you are still having an issue please reach out to our support team by emailing dementialearningsupport@dementia.org.au, please provide your username and a description of the issue.